The Pennsylvania Department of Transportation (PennDOT) on Wednesday reminded its customers to exercise caution while renewing their driver’s license or vehicle registration online, and to make sure that they’re on PennDOT’s official Driver and Vehicle Services website for making these transactions.
For the safety of its customers’ identities, PennDOT said in a release that it will never ask for, nor accept, any identity documents over the internet or over text messages for any reason. Any website or text message claiming to provide this service is not affiliated with PennDOT, the release said. As such, customers should not submit any images of personal documents to such websites or texts as they will not be transmitted to PennDOT and could be used for fraudulent purposes.
Per the release, driver and vehicle online services are available 24 hours a day, seven days a week and include driver’s license, photo ID and vehicle registration renewals; driver-history services; changes of address; driver license and vehicle registration restoration letters; ability to pay driver license or vehicle insurance restoration fee; driver license and photo ID duplicates; and driver exam scheduling. There are no additional fees for using online services.
Additionally, third-party websites can appear “official,” and often pay search engines to appear at the top of search results for common terms such as “renew vehicle registration” or “driver’s license.” Many third-party sites charge additional fees for completing transactions – there are no additional service or convenience fees for completing online transactions on PennDOT’s website, the release said.
Per the release, here are a few tips to help customers ensure that they are visiting PennDOT’s official website:
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If a customer has concerns about a third-party website, they can contact the PA Attorney General Bureau of Consumer Protection at 1-800-441-2555 or visit their website.
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